Technical Support

Technical Support

• 7 days a week

• Technical support in both USA and China

• Satisfy the most common and urgent needs 


Not only do we provide customer service 7 days a week, but our office in the U.S. allows us to provide nationwide and statewide technical support directly in the U.S. Our people can reach your plant much faster, and handle onsite technical support.

Spare Parts

• Compatible with domestic parts

• Easy to find parts locally


Since we provide customized products to our customers, it is easy to choose US parts for the machine based on your needs. Because we understand that it is important to get maintenance done fast, we built our machines to be compatible with domestic parts for future maintenance. 

Machine Upgrade & Remodeling

• Tempering heating section upgrade

• Add tempering bending section 

• Add more functions

• Remodeled machinery with warranty

• …


The technology is changing so fast nowadays that it is important to make your machine more efficient, more productive and more reliable, to be compatible with today’s industry demand.

Machine Relocation

• Guarantee no problem after relocating Xinglass only

• Machine testing and whole calibration

• Get machine back into production in shortest time


We will make sure the machine quality and the products quality won't be affected, and the furnace can run without any problem in the shortest time. 

Machine Training

• Advanced operation training

• Training videos and manuals

• Troubleshooting training


Learning more advanced machine operation and having better understanding of the machine can help you significantly improve your machine production efficiency and speed. 

Machine Inspection

• Free machine inspection

• Free Inspection report 


Only Xinglass provide Free machine inspection to our customers. We help you identify your machine’s condition, and provide you with best maintenance suggestions that is for your machine only.

Consultancy Service

We help you select a machine from China !

• All types of glass fabrication machines and tools

• Find the most proper one for you out of many selections

• Fast and direct contact from Chinese manufacturers

• save much more money by cutting out the middle man

• Totally different from a machine distributor


It can be complicated to purchase a machine from China, and it can be hard to select a machine among many choices. We do not only make the machines, but we also help you compare and purchase machines from other Chinese manufacturers. Since we have good relationships with many Chinese manufacturers, we help you select a machine which is best for you!

Consultancy for glass processing machines

• Give you more knowledge on glass machines

• Help you select a machine that is best for you 

• Optimize your glass fabrication process and machines

• Low down your cost on machines and production



We provide glass processing machines and technology consultancy service. We help you understand: how the machine works, what are the secrets and tricks behind the glass fabrication machines and process, how to save more money on unnecessary cost, how to optimize your production, how to manage and maintain the machines in a more efficient way, etc. 

Consultancy Service

It can be complicated for you to purchase a machine from China, and it can be hard to select a machine among many choices. However, we provide a brand new service in the glass industry, we assist you with selecting a machine from China!


Totally different from a machine distributor, we tell you which machine is your best choice among all manufacturers. Base on your:


production demands, 

current fabrication process, 

budget, 

human power, 

plant capacity, 

production capacity, 

……


We provide you a whole solution for glass machinery selection. 

Since we have good relationships with many Chinese manufacturers, we help you communicate with Chinese manufacturers, and make comparisons of different machines, that can help you pick up a machine which is best for you!


We also provide glass processing machines and technology consultancy service. We help you understand:


how the machine works, 

what are the secrets and tricks behind the glass fabrication machines and process,

how to save more money on unnecessary cost,

how to optimize your production,

how to manage and maintain the machines in a more efficient way,

……


There are much more things than you imagine, which can make your machines and production more efficient, more cost-effective, more reliable. 

Find out more